Last updated: 15 September 2026
These Terms & Conditions (“Terms”) govern the use of the MEILK LTD website and the general provision of services by MEILK LTD.
By using our website, submitting an enquiry or engaging MEILK to provide services, you acknowledge these Terms. Specific services may also be subject to a separate proposal, quotation, statement of work or service agreement.
MEILK LTD (“MEILK”, “we”, “us” or “our”) is a company registered in England and Wales.
Company Name: MEILK LTD
Company Number: 16126941
VAT Number: GB510841425
Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom
Website: meilk.co.uk
MEILK provides UK market entry, business support, product compliance coordination, import and logistics coordination, warehousing and fulfilment support, Amazon marketplace services and e-commerce operations.
Depending on the agreed scope, our services may include:
The exact services provided to a client will be determined by the applicable quotation, proposal, service agreement or other written scope agreed between MEILK and the client.
MEILK will provide services with reasonable care and skill and in accordance with the agreed scope.
Unless specifically agreed in writing, MEILK does not provide regulated legal, tax, audit or financial advice.
Where specialist professional expertise is required, MEILK may coordinate with appropriately qualified third-party professionals, including accountants, tax advisers, customs specialists, regulatory consultants, product safety assessors or legal professionals.
For cosmetic products, any Cosmetic Product Safety Report (CPSR) or other assessment requiring a suitably qualified safety assessor will be undertaken by an appropriately qualified professional and not by MEILK unless MEILK is legally qualified and expressly contracted to perform that activity.
Clients are responsible for providing complete, accurate and up-to-date information reasonably required for MEILK to provide the agreed services.
This may include:
Clients remain responsible for the accuracy and authenticity of information and documents supplied to MEILK.
Delays or additional work resulting from incomplete, inaccurate or late information may affect delivery times and may result in additional charges where applicable.
Where MEILK provides Amazon or other marketplace services, the client authorises MEILK to perform the activities included within the agreed scope and permissions granted by the client.
MEILK may assist with areas including Seller Central operations, catalogue management, FBA, inventory, advertising, marketplace cases and compliance matters.
Marketplace accounts remain subject to the rules, policies, systems and decisions of the relevant marketplace.
The client remains responsible for maintaining its seller account and complying with applicable marketplace policies unless responsibility for a specific activity has expressly been allocated to MEILK in writing.
MEILK does not guarantee:
Marketplace performance depends on factors outside MEILK’s control, including competition, pricing, customer demand, marketplace algorithms, inventory, reviews, advertising conditions and platform policies.
MEILK may assist or coordinate applications, registrations and processes involving third parties or public authorities.
However, MEILK does not control decisions made by organisations including:
Unless expressly stated otherwise, payment for MEILK’s services relates to the work performed and does not guarantee approval by any third party.
Clients remain responsible for ensuring that products placed on the market comply with applicable laws and regulations, except to the extent that a specific legal responsibility has expressly been accepted by MEILK under a separate written agreement.
Where MEILK provides compliance support, our work is based on information and documentation supplied by the client and, where applicable, specialist third parties.
The client must promptly inform MEILK of relevant changes to products, formulations, manufacturers, packaging, labelling, claims or regulatory status.
Where MEILK is separately appointed to undertake a legally defined role, including acting as a UK Responsible Person for cosmetic products, the responsibilities and obligations relating to that appointment will be governed by a separate written agreement.
Where MEILK coordinates freight, customs, warehousing, FBA preparation, fulfilment or related services, some or all physical services may be performed by independent third-party providers.
Estimated shipping, customs and delivery times are not guaranteed unless expressly agreed otherwise.
MEILK is not responsible for delays or losses caused solely by customs authorities, carriers, fulfilment centres or other independent third parties, except where liability arises from MEILK’s own breach of contract, negligence or other liability that cannot lawfully be excluded.
Clients are responsible for providing accurate product descriptions, quantities, values, origin information, commodity codes where supplied by the client, and other information required for customs and shipping purposes.
Fees will be specified in the applicable quotation, proposal, invoice, subscription or service agreement.
Unless stated otherwise:
MEILK may suspend services where undisputed invoices remain overdue, subject to any applicable contractual terms and legal requirements.
MEILK may work with third-party service providers to deliver certain elements of a project.
These may include:
Third-party services may be subject to their own terms and conditions.
Where a client contracts directly with a third party, that contractual relationship is between the client and the relevant provider unless otherwise agreed in writing.
Unless otherwise agreed, each party retains ownership of intellectual property it owned before the engagement.
Clients retain ownership of their trademarks, brands, product information and other materials supplied to MEILK.
Where MEILK creates original content for a client, ownership and permitted use of that content will be governed by the relevant proposal, service agreement or written arrangement.
MEILK may use its own methodologies, templates, systems, processes and general know-how in providing services and retains ownership of those materials unless otherwise agreed.
MEILK will take reasonable steps to protect confidential business information received from clients.
Clients must also treat non-public commercial, technical and operational information supplied by MEILK as confidential.
Confidential information may be disclosed where required by law, regulation, court order or competent authority.
More detailed confidentiality obligations may be included in individual service agreements or non-disclosure agreements.
Personal information is handled in accordance with our Privacy Policy.
Where MEILK accesses client systems, marketplace accounts or Amazon Information, access will be limited to authorised purposes and personnel in accordance with applicable agreements, platform requirements and internal security procedures.
Further information about our security approach is provided in our Data & Security Policy.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law and any specific service agreement, MEILK will not be liable for indirect or consequential losses, loss of anticipated profits, loss of business opportunities or losses arising solely from decisions, outages or actions of independent third-party platforms or service providers outside MEILK’s reasonable control.
Any specific liability limits applicable to paid services should be set out in the relevant service agreement, proposal or statement of work.
Information published on our website is provided for general informational purposes.
We aim to keep information accurate and current but do not guarantee that all website information will always be complete, current or applicable to every business or product.
Regulatory, tax, customs and marketplace requirements may change over time.
Website content should not be treated as legal, tax or financial advice.
We may update, modify, suspend or withdraw parts of the website without notice.
We do not guarantee that the website will always be available without interruption or technical error.
You must not misuse our website or attempt to:
Either party may terminate services in accordance with the applicable service agreement, quotation or agreed notice period.
MEILK may suspend or terminate services where reasonably necessary in circumstances including:
Termination does not affect rights or obligations that arose before termination.
MEILK will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disruption, government action, major technology outages, carrier disruption, customs delays or significant marketplace outages.
We may update these Terms periodically to reflect changes to our services, business practices or legal requirements.
The latest version will be published on this page with an updated revision date.
For active paid engagements, material changes affecting the contracted service will remain subject to the applicable agreement between MEILK and the client.
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any different dispute resolution or jurisdiction provisions contained in a specific written agreement.
Questions regarding these Terms & Conditions may be directed to:
MEILK LTD
124 City Road
London
EC1V 2NX
United Kingdom
MEILK LTD | London, United Kingdom
Company No. 16126941 | VAT No. GB510841425 © 2026 MEILK LTD. All rights reserved.
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